At Altex, we strive to ensure that our customers are satisfied with their purchases. However, if you are not completely happy with your purchase, we are here to help. Please read our Refund Policy carefully to understand how we handle refunds.
1. Eligibility for Refund
Refunds are available under the following conditions:
- Defective or Damaged Products: If your product is defective, damaged, or not as described, you are eligible for a refund. Please contact us within 10 of receiving the product, and we will assist you in processing the return or refund.
- Incorrect Items: If we mistakenly send you the wrong product or item, we will arrange for a refund or replacement at no additional cost to you.
- Service Cancellation: If you have purchased a service and are dissatisfied, you may be eligible for a refund as per the terms outlined in the service agreement or contract.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at [email address or phone number] with your order number, a brief description of the issue, and any supporting evidence (such as photos or videos of damaged items).
- Review and Approval: Our team will review your request and notify you of the next steps. If your request is eligible for a refund, we will process it accordingly.
- Return Process (If Applicable): If the product needs to be returned, we will provide instructions on how to return the item. You may be required to ship the item back to us at your expense, unless we agree otherwise due to the nature of the issue.
3. Refund Timeline
Once we receive your refund request and any returned items (if applicable), we will process your refund within 8 days. Please note that it may take additional time for the funds to be credited to your original payment method, depending on your bank or payment provider.
4. Non-Refundable Items
Certain products and services are not eligible for a refund. These include:
- Personalized or Customized Products: Products that have been made to your specifications or personalized (e.g., engraved, monogrammed, etc.) are not eligible for a refund unless damaged or defective.
- Digital Products: Digital downloads or services provided in a non-tangible format (such as software, eBooks, online courses, etc.) are non-refundable once accessed or downloaded.
- Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for a refund.
5. Partial Refunds
In some cases, partial refunds may be issued. This includes situations such as:
- The product is returned with visible signs of use or damage.
- A restocking fee may apply if applicable.
6. Exchanges
If you would like to exchange a product for a different size, color, or model, please follow the same process as a refund request. We will inform you of availability and shipping details for the exchange.
7. Shipping Fees
Please note that shipping fees are non-refundable, except in cases where the item is defective or incorrect. If you are eligible for a refund, we may cover the return shipping cost depending on the nature of the issue.
8. Cancellation of Services
If you have purchased a service and wish to cancel it, please contact us as soon as possible. Cancellations are subject to the terms in the specific service agreement, and refunds may not be possible for services that have already been provided.
9. Changes to Refund Policy
Altex reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated date. Please check back regularly for any updates.
10. Contact Us
If you have any questions or concerns about our Refund Policy, or need assistance with your refund request, please don’t hesitate to contact us:
- Email: inf0@altex.shop
- Phone: 800-531-5369
- Address: Altex Computers & Electronics 11342 IH35 North San Antonio, TX 78233